Service Desk Technician I
RS
Why Valvoline Global Operations?
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.
Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:
• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.
When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.
JOB DESCRIPTION:
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Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service.
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Determines the best solutions for reported issues using information communicated by the client. Guides clients through the problem-solving process.
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Escalates unresolved issues to the next level of support using well-established processes.
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Records information about reported issues and their solutions in the ServiceNow database. Monitors and updates client statuses and information.
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Provides accurate information about IT products or services. Escalates all customer feedback or suggestions to the appropriate internal team. Identifies and suggests possible improvements within procedures.
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Collaborates with other members of the IT team and vendors.
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Collaborates with other team members within the region.
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Performing all other duties assigned by immediate managers
HEALTH AND SAFETY AT WORK:
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Knowledge of all procedures related to employee safety: reporting accidents and workplace injuries
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Informing management about any issues that pose a risk to employees
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Adherence to safety rules, fire regulations, and all legislation related to health and safety
RESPONSIBILITIES:
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The employee is responsible for adhering to procedures regarding the confidentiality of information pertaining to:
This applies to all existing procedures at the time of employment, as well as any changes/modifications to procedures that may arise due to business needs or changes in legislation.
EMPLOYEE TRAINING AND DEVELOPMENT:
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The employee is required to participate in all training sessions defined as mandatory
MANDATORY QUALIFICATIONS:
Educational Qualification: IV, Computer Science and Information Technology
Licenses/Certifications:
Foreign Language Proficiency: English language
Years of Experience: Minimum 1 year
DESIRABLE QUALIFICATIONS:
Previous experience in similar or related positions
Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.
• Email: Valvolineglobalcareers@valvolineglobal.com
This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.
Are You Ready to Make an Impact?
At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.
Requisition ID: 2370 #LI-KT1
