Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

How You’ll Make an Impact

As a Customer Service Representative for Mexico, you will be responsible for understanding individual customers requirements, processing sales orders in SAP, performing due diligence associated with said orders, and managing their fulfilment end to end.

Responsibilities Include

• Attend to customers' and/or sales leaders questions and issues via phone and/or email. First point of contact between Customers and Valvoline, understanding and indentifying trends and improvement opportunities on both organizations.
• Process customers' purchase orders into sales orders in SAP.
• Manage sales order fulfillment end to end including: Interact with supply chain, warehouse/plant & planning for product availability. Work with logistics for order delivery arrangement. Invoice loaded orders. Generate export documents when applicable. Resolve issues / problems and escalate as appropriate for immediate resolution.
• Work with designated Global Trade Processor to perform due diligence activities required for orders out of the United States: Complete foreign trade data requirements. Determine export controls applicable to orders out of the United States and coordinate efforts with the regulatory compliance team as needed. Maintain export records
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

• Bachelors degree in Business or International Commerce or related field.
• 2-3 Years of experience as customer service on international companies, collaborating with departments such as production planning, shipments and logistics.
• Strong commitment to customer service
• Bilingual English and Spanish required.
• Excellent communication skills with ability to effectively communicate with all levels of the organization.
• Ability to identify and solve problem areas
• Must have process management skills
• Excellent demonstrated interpersonal skills.
• Be able to work in a fast-paced environment with complex business scenarios
• Must be detail oriented and have strong problem-solving skills
• Must possess the following skills: teamwork, interpersonal, communication, quality, efficiency, innovation, action oriented and results driven.

What Will Set You Apart

• SAP experience and compliance skills preferred

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Phone: 1-800-Valvoline
•    Email: 1800valvoline@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1331

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