CRM Business Product Owner Senior

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Digital Technical Product Owner Sr working hand in hand with stakeholders, partners, and the digital IT team to lead the development and delivery of high-quality products that meet both user needs and business objectives for the strategic company digital vision. Manages and executes enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience and revenue growth. Incumbent will engage with stakeholders to define user stories. S/he will balance business value with technical feasibility while prioritizing stories and features, optimizing cost, and improving delivery efficiency. S/he will provide solution design by leading the overall translation of business requirements into technical solutions.  

How You Make an Impact (Job Accountabilities)

• As the owner of execution of the enterprise digital products roadmap, serve as the conduit between the business and IT for product development for large projects and/or workstreams through the Agile methodology. Spearheads the development of a product from discovery phase to release to the users, optimizing it at every release. Provide regular reporting and executive leadership updates including product scope, schedule and planning.  (30%)
• Owner of the prioritized sprint backlog for the Customer Experience product portfolio across the enterprise. Leads the gathering of business requirements in order to write user stories that align to the features and ensure the sprint backlog stays full and is prioritized. Leads the development of user stories from prioritized features, identify acceptance criteria for user stories, approve each user story during the sprint, ensure that user stories meet the acceptance criteria and are updated in the system. Based on teams’ best practices and work processes, ensures consistency across team of product owners. Collaborates with project teams, between functions and with management to resolve issues. Identifies and manages project dependencies and critical path activities. Owns all escalated issues, risks, challenges and proactively works to resolve. Works with other digital and IT teams on joint roadmaps.  (20%)
• Working alongside senior leadership, creates a multi-year vision and yearly roadmap based on customer feedback, corporate strategy, and data. Provides thought leadership, input, and guidance to executive leadership for the overall plan, roadmap, and vision by understanding the impact and business case of the product to the customer lifetime value.  (15%)
• Consultant for defining the business processes for product portfolio roadmap objectives. Ensures that business processes are development and defined for delivered features both current and future state. Advises the digital lead to understand the change impact to stakeholders. Assist the other Valvoline councils (Customer, Material Master, Product Content Management) with defining business process for the product portfolio.  (10%)
• Conducts in-depth market research and competitive analysis to stay informed of industry trends of the product portfolio and inform strategic product decisions. Stays up to date with agile development best practices.  (10%)
• Leading other members of Digital Customer Experience team to understand product KPI’s to drive revenue growth, customer satisfaction and increase adoption. By making data driven decisions, iterates on features to enhance user satisfaction. Identifies areas for improvement and optimization that drive the maximum value for the business objectives.  (10%)
• Mentor and coach junior Product Owners, instilling best practices and refining their product management skills. Provides leadership and guidance to a team of Product Owners, fostering collaboration and ensuring alignment with organizational objectives.  (5%)
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

This role will interact with:

• Internal – IT, Sales, Marketing, Supply Chain, Master Data Management, Product Content Management, Customer Service, B2B Portal Support, eCommerce, Training Solutions, and Customer Experience resources. 
• External - 3rd party suppliers

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Bachelor's degree in business, computer science, technology, engineering, or related field or an equivalent combination of education and experience 
• Required
  • Minimum 7+ years of experience in Product Owner, Business Analyst, IT, or related experience and/or
  • Minimum 7+ years of agile development, strategic, cross project coordination to ensure for effective use of corporate resources. 

Preferred:

• 7+ years of Salesforce experience
• 5+ years of website development experience (for the business)
• Scrum Master or equivalent certification.
• Certified Scrum Product Owner or equivalent certification.
• Agile project management or equivalent certification.

Competencies Desired

• Decision Making:
  • Critical thinking, weigh options thoughtfully, and demonstrates a capacity to handle complex situations effectively.
  • Strong analytical and problem-solving abilities
  • Expert in sound judgement and make well-informed decisions based on complex data and multiple cross-functional stakeholders input
• Customer Orientation:
  • Prioritize customer needs, communicate effectively, and strive to deliver excellent service, fostering lasting client relationships.
  • Advanced inter-personal skills
  • Advanced communication skills
  • Monitors and communicates the progress of each program across stakeholders and up through the executive level
  • Self-starter, hungry to deliver with a team player attitude
• Managing Work:
  • Demonstrates strong organizational skills, sets clear priorities, and efficiently allocates resources to meet objectives within deadlines.
  • Highly skilled at product management and communications skills to effectively manage large, complex, and/or multiple projects with tight deadlines, interdependencies, and drive alignment and execution across groups in a face paced environment.
  • Advanced experience working in an agile development process
  • Intermediate experience with change and knowledgeable about change management practices. Seeks data and rationale to move quickly through the change curve and motivates peers and stakeholders to do the same.
• Work Standards:
  • Individuals with a commitment to work standards deliver high-quality results, pay attention to detail, and consistently seek improvement in their work processes.
  • Ability to identify opportunity, plan and drive a product portfolio and manage sprint backlog across multiple regions and business units 
  • Highly skilled at identifying risks and issues and manage corrective actions
  • Advanced skills in designing and developing digital customer relationship management tools and experiences
  • Advanced experience managing and utilizing resources across projects
  • Up-to-date with the latest Customer Relationship Management, Web and B2B e-commerce trends, techniques and technologies
• Leveraging Feedback:
  • Leverages value input from others, uses feedback to enhance performance, and create a culture of continuous improvement.
• Collaboration:
  • Collaborative individuals build positive relationships, communicate openly, and contribute to team success by sharing ideas, expertise, and support.
  • Ability to work with a variety of individuals and present creative, fresh ideas
  • Mastery of leveraging the team's skills and sharing pertinent information 
• Valuing Differences:
  • Demonstrate inclusiveness, embraces diversity, and creates an environment where everyone feels respected and valued.
  • Ability to work effectively and creatively within a team environment or independently
  • Leads the way through change and differences across teammates and peers, uplifting the team's effectiveness 

What will set you apart

• Product management of large web, e-commerce or Salesforce projects 

Working Conditions / Physical Requirements / Travel Requirements

• Working Conditions / Physical Requirements: General Office Setting; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel Requirements: Travel Frequency 10%; Overnight Travel approximately 10%

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2168

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