Customer Service Manager

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

The International Customer Service Manager is responsible for managing the Americas (excluding Canada) export/import order operations and Mexico domestic orders. In addition to managing the Global Trade Processor team in USA and Customer Service team in Mexico, they will work with the various departments within the organization to assure orders are handled in the most efficient, economic, and compliant way.  The International Customer Service Manager is a critical role leading the teams that are the conduit between our business and the customer.

How You Make an Impact

• Supervision, guidance, training, coaching, and motivation of Customer Service Teams based in Lexington and Guadalajara
• Team's escalation-point for problem resolution and decision making
• Aligning short and long term priorities with sales and supply chain/warehouses to assure order execution and goal achievement.  Leads virtual meetings with customers / distributor to achieve those priorities and goals
• Ensure compliance with regulations, policies and procedures by regularly auditing the team's work and working closely with Global Trade Compliance
• Actively promoting and managing the continuous improvement of customer service standards & working with our freight forwarders to ensure we have current processes and utilizing their digital capabilities to provide best in class service.
• Leading and/or participating in Supply Chain process improvement related projects
• Review, approval, and processing of vendor's bills for payment
• Additional duties as assigned.

What You Bring to the Role

• Minimum B.S. in Supply Chain or related field 
• Minimum of 5-year experience in customer relationship and/or supply chain experience 
• Excellent oral and written communication skills required.
• Bilingual Spanish/English strongly preferred
• Multi-tasker and problem-solver.
• Export expierence strongly desired
• Process management skills required
• Excellent interpersonal skills and communication skills: ability to effectively communicate with all levels of the organization
• Ability to work in a fast-paced enviorment with complex business scenarios 
• Detail oriented with strong problem-solving skills.
• Must possess the following skills: teamwork, interpersonal, communication, quality, efficiency, innovation, market focus, action oriented, and results drive.
• Ability to develop and maintain relationships with people from different cultures and backgrounds.
• Candidate must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations. 
• Less than 10% travel required. 

Benefits That Drive Themselves

•    Health insurance plans (medical, dental, vision)
•    Health Savings Account (with employer base deposit and match)
•    Flexible spending accounts
•    Competitive 401(k) with generous employer base deposit and match 
•    Incentive opportunity*
•    Life insurance
•    Short and long-term disability insurance
•    Paid vacation and holidays*
•    Employee Assistance Program
•    Employee discounts
•    PTO Buy/Sell Options*
•    Tuition reimbursement*
•    Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position or tenure

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2245