Benefits Administrator

Our current Lexington, Kentucky location is our Americas Hub.  We prefer local candidates willing to work an in-office work schedule (4 days per week).  

How You’ll Make an Impact

The Benefits Administrator II oversees the planning and daily operations of employee benefit programs. This role manages enrollments, resolves complex claims issues, leads annual open enrollment, and supports compliance with applicable federal and state regulations, including ERISA, HIPAA, and COBRA, while maintaining employee satisfaction through exceptional service.

Responsibilities Include

• Employee Support: Serve as the go-to resource for employee inquiries regarding eligibility, plan details, and life status changes.
• Vendor Management and Program Administration: Manage day-to-day operations for health, dental, vision, life, disability, and 401(k) retirement plans. Assist with review of plan design, vendor negotiations, and harmonization efforts.
• Complex Issue Resolution: Serve as the primary point of contact for escalated claims issues, FMLA/LOA eligibility determinations, retirement plan disputes, and other benefits questions.
• Employee Education: Develop clear communication materials, including presentations and newsletters, to help employees maximize their benefits.
• Compliance and Reporting: Ensure programs comply with federal and state laws, manage required filings such as 5500, NDT and ACA reporting, participant communications and maintain accurate benefits records. Work with auditors on analysis and review of our plans.
• Open Enrollment: Coordinate the annual open enrollment process, including system configuration, material distribution, and employee education sessions.
• Payroll and HRIS Integration: Collaborate with Payroll to ensure accurate premium deductions and update HRIS records for new hires and terminations.
• Vendor Liaison: Communicate with insurance carriers and brokers to resolve billing discrepancies and advocate for employees during claim disputes.
• Additional duties as assigned

What You'll Need

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience: 2–4 years of experience in benefits administration or a similar benefits role.
• Licenses and Certifications: CEBS (Certified Employee Benefit Specialist) certification is a plus.
• Knowledge and Skills: Knowledge of current employee benefits programs and best practices; HRIS systems, such as SAP or SuccessFactors, preferred.
• Technical Skills: Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint; Excel skills should include pivot tables, VLOOKUPs, and conditional formatting.
• Work Approach: Performs the majority of work with minimal supervision; identifies issues affecting work progress and suggests solutions; demonstrates strong attention to detail; organizes work, sets priorities, manages multiple tasks, works under pressure, and meets deadlines.
• Communication and Collaboration: Demonstrates strong verbal, written, interpersonal, and organizational skills; works respectfully and collaboratively with functional teams and vendors; contributes as a team player.
• Systems: Ability to skillfully navigate the problem-resolution system and other related applications.
• Travel Requirements: Up to 5% travel requirement, business meetings, conferences, and team events. 

Benefits That Drive Themselves

•    Health insurance plans (medical, dental, vision)
•    Health Savings Account (with employer base deposit and match)
•    Flexible spending accounts•    Competitive 401(k) with generous employer base deposit and match  •    Incentive opportunity*•    Life insurance•    Short and long-term disability insurance•    Paid vacation and holidays*
•    Employee Assistance Program
•    Employee discounts
•    PTO Buy/Sell Options*
•    Tuition reimbursement*
•    Adoption assistance*
*Terms and conditions apply, and benefits may differ depending on position or tenure

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