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Technical Service Representative

Date:  Jan 7, 2026
Location: 

Jakarta, ID, 12870

Work Location Type: 
Description: 

Job Purpose 

Technical Service Representative (TSR) - Kalimantan is responsible for delivering technical support, application engineering, and value-added services to customers and distributors in Kalimantan. The role aims to drive lubricant sales growth, improve customer retention, protect margins, and ensure optimal product performance in mining, industrial, power, off-road, on road and potential marine applications. 

 

Key Responsibilities 

1. Technical Support & Application Engineering

  • Provide on-site technical support to key customers (mining, marine, power plant, construction, forestry, industrial).
  • Conduct equipment lubrication audits, product recommendations, and application mapping.
  • Troubleshoot lubrication-related issues, including wear, contamination, overheating, oil consumption, and failures.
  • Support new product trials, conversions, and commissioning. 

 

2. Product Test Used Oil Analysis (UOA) & Condition Monitoring 

  • Manage used oil analysis programs for key accounts.
  • Interpret oil analysis reports and provide actionable recommendations to customers.
  • Identify early warning signs of equipment issues to reduce downtime and maintenance cost.
  • Use UOA insights to support value selling and contract renewals. 

 

3. Sales & Business Support 

  • Work closely with Sales & Key Account Managers, and Distributors to support commercial objectives.
  • Participate in customer presentations, technical seminars, and negotiations.
  • Support tender submissions with technical documents, product approvals, and compliance.
  • Act as a technical differentiator to defend pricing and improve margin realization. 

 

4. Distributor Technical Capability Development 

  • Train distributor sales and technical teams on:  Product knowledge, Application understanding, Basic troubleshooting & UOA interpretation
  • Develop technical competency standards for distributors in Kalimantan.
  • Support distributor-led customer visits and demonstrations. 

5. Training & Knowledge Transfer 

  • Conduct technical training sessions for customers, distributors, and internal teams.
  • Develop localized training materials, case studies, and best practices.
  • Share field learnings with Product, Marketing, and Supply Chain teams. 

 

6. Health, Safety & Compliance 

  • Ensure all technical activities comply with HSE standards, especially for mining and marine environments.
  • Follow OEM, industry, and regulatory requirements.
  • Promote safe handling, storage, and disposal of lubricants. 

 

7. Reporting & Continuous Improvement (Prepare regular reports on): 

  • Technical visits and customer issues
  • UOA trends and performance improvements
  • Product trials and conversions
  • Identify recurring issues and recommend product or process improvements.
  • Support continuous improvement initiatives across the region. 

 

Key Interfaces 

  • Internal: Sales, Marketing, Supply Chain, Product Development, HSE 
  • External: Customers, OEMs, Laboratories, Distributors, Contractors 

 

Key Performance Indicators (KPIs) 

  • Successful product trials and Customer conversions
  • Reduction in customer equipment failures
  • UOA program penetration and effectiveness
  • Technical support contribution to sales growth
  • Distributor technical capability improvement
  • Customer retention and technical satisfaction 

 

Qualification & Experience 

 
  • Bachelor’s degree in mechanical engineering, Chemical Engineering, or related field
  • Minimum 7–10 years in lubricant technical services, preferably in: Mining, Marine, Heavy equipment / industrial applications, Strong field exposure in remote and site-based operations (Kalimantan experience preferred)
  • Based in:  Banjarmasin / Balikpapan 

 

Skills & Competencies

  • Strong lubrication & tribology knowledge
  • Excellent troubleshooting and analytical skills
  • Good communication & presentation skills
  • Customer-focused and commercially aware
  • Willingness to travel extensively within Kalimantan
  • Proficient in technical reporting and oil analysis interpretation 

 

Added Advantage 

  • OEM exposure (CAT, Komatsu, Hitachi, MAN, Wärtsilä, Cummins, etc.)
  • Experience in RRBO / sustainability initiatives
  • Familiar with mining safety and operational standards 

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