Salesforce QA Manager

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

How You’ll Make an Impact
The Salesforce QA Manager is responsible for leading a global team of Salesforce Administrators across multiple Salesforce Clouds, including Sales, Service, Manufacturing, Marketing, Commerce, and Experience Cloud. This role requires strong leadership, technical expertise, and cross-functional collaboration skills to drive operational excellence and platform integrity. The individual will also be responsible for mentoring administrators, supporting project delivery, managing ServiceNow ticket operations, and partnering with key business and IT stakeholders to ensure governance and scalable admin practices. . 

Responsibilities Include

• QA Leadership and Team Management: Lead a team of Salesforce Admins and ensure effective collaboration across teams. Mentor and guide the admin team in achieving career growth, improving Admin skills, and advancing their professional development. Foster a culture of continuous improvement within the admin team. Manage day-to-day operations, ensuring the team meets deadlines and project timelines  
  
• Salesforce Platform Governance: Define and enforce admin processes across Sales, Service, Manufacturing, Marketing, Commerce, and Experience Clouds. Drive standards and consistency in configurations, security, and access management.  
• Project Support and Solution Design: Provide hands-on support and expert-level guidance to team members on configuration, automation, and deployment strategies. Participate in project planning and review solution designs to ensure scalable outcomes.  
• ServiceNow Queue Oversight: Oversee the ServiceNow ticket queue for all Salesforce-related issues. Coordinate with regional support teams to ensure timely resolution and drive continuous improvement to reduce SLA breaches.  
• Change Management and Deployment Coordination: Collaborate with CAB teams and Business Analysts to define and implement a scalable change management framework across both legacy Salesforce and DASH 360 environments.  
• Stakeholder Communication & Reporting: Provide updates to business and IT leaders. Maintain dashboards and reports on team performance, backlog status, and release planning.  
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

• Bachelor’s degree in information technology, Computer Science, or a related field.  
  
• 7–10 years of experience in Salesforce cloud applications.   
• 3–5 years of people leadership or team management experience.  
• Proven experience administering across multiple Salesforce Clouds (Sales, Service, Manufacturing, Marketing, Commerce, Experience).  
• Experience managing or contributing to ServiceNow ticketing and Salesforce deployment operations.  
• Familiarity with integration testing, especially with Mulesoft and Salesforce integrations,  
• Proficient in tools such as GitHub, Azure DevOps, and Continuous Integration/Continuous Delivery (CI/CD) systems.
• Ability to work in an Agile/Scrum environment.  

Knowledge Skills and Competencies

• Proven leadership skills, with the ability to manage and mentor a team of QA professionals.
• Excellent interpersonal and communication skills, able to collaborate effectively with various teams.
• Ability to present complex technical information clearly to both technical and non-technical stakeholders.
• Strong problem-solving, troubleshooting, and debugging skills.
• Strong knowledge of fundamental application testing practices.
• Strong technical skills in using tools such as GitHub, Azure DevOps, Selenium, Cypress.io, Cucumber, Gherkin, BDD, and Postman.
• Strong knowledge of API’s (RESTful Services).
• Strong knowledge of test automation tools and emulators.
• Strong knowledge of continuous integration and delivery systems.
• Basic knowledge of SQL

What Will Set You Apart

• Automation/Testing Certifications.
  
• Salesforce cloud Certifications.

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Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1509