Command Center Operator I

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Job Overview

Command Center Operator will primarily be responsible for receiving both emergency and non-emergency telephone calls, accessing video surveillance and access control systems, coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff through the use of data available in sensitive databases. Additionally, they will generate incident reports for security, EHS, human resources and ethics and compliance for investigative purposes and act as a liaison between supervision/management and security personnel.

Primary Duties and Responsibilities

• Monitors system for alarm signals and responds to alarms using the information provided in instruction screens
• Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
• Works with vendors to complete new store security installations and repairs
• Serves as a first contact for human resources to assist with basic requests for payroll, benefits, and recruiting question
• Accept reports of product spills, injuries, security incidents, and a variety of other emergency-related incidents, closely following set procedures and protocols to facilitate first responder actions
• Receive and document highly confidential employee hotline issues
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion. 

Education

High school diploma or equivalent

Work Experience

• 1-2 years in technical or customer support role required
• Minimum of six months Microsoft Office and data entry experience

Knowledge, Skills, and Competencies

• Excellent interpersonal and written communication skills required.
• Ability to maintain self-control during emergency situations, inquires, and complaints
• Ability to prioritize multiple demands for immediate action
• Ability to multi-task in a fast-paced environment
• Must have the ability to work shift work, including weekends, holidays, evenings, and midnight shifts. At times there could be required overtime hours
• Detail oriented with strong organizational skills

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications