IT User Support Analyst

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Job overview..

• Netherlands: Provide onsite IT support for the Netherlands locations
• EMEA: remote support
• EMEA: hardware delivery: shipping of IT hardware to sites and users
• Standby/after hours on call for emergencies

What you'll be doing...

• Onsite support for Netherlands sites, this includes regular visits to our locations in Rotterdam and Klundert
• EMEA hardware delivery, including maintaining our central Dordrecht stockroom and disposal room, organizing hardware shipments to VGO employees in EMEA and hardware returns/disposals
•  
• EMEA remote support. Tier 3 remote support for more complex pc and infrastructure issues for EMEA users
• On call/ after hours for emergencies & systems upgrades.  The onsite tech is the listed primary contact for the Netherlands sites in case of infrastructure issues, this might require working in a site after hours. 
• Computerroom and network support. This includes the network/computerrooms in the Netherlands locations, maintaining network cabling (patching), regular health checks of equipment etc.
• Plant/warehouse/Lab support; supporting some of the equipment used in our plants and warehouses such as: wireless barcode scanners, dedicated desktop pc’s, industrial label printers etc.

What you'll bring...

• MTS or HTS computer technology
• 3+ years of experience, preferably in an international organization
• ITIL foundation preferred, Microsoft windows certification is a pre
• Drivers license
• Excellent dutch and english language skills both oral and writing
• PC and windows (10&11) skills
• Understanding networks (tcp/ip, wiring and patching)

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

 Requisition ID: 947 

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