Customer Service Representative - Italian Speaking

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job purpose

The Customer Service Representative is the first point of contact in the after sales process for Valvoline Europe customers. In this role, you will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You have an assigned number of customers. Also, you will deal with customer complaints in an effective and professional matter to ensure and improve the customer satisfaction. The person in this role will be expected to have excellent customer relationship and communication skills and can engage with, and influence both external and internal customers and stakeholders. This position reports to the Customer Service Supervisor.

How you make an impact

1. Order management: order entry, orders processing and follow up through the whole process also through EDI, DASH or other integrated tools.    
2. Respond to customer product inquiries, requests and satisfaction issues.
3. Instruct and liaise with warehouses, production facilities and carriers to prepare and arrange the shipment of goods.
4. Execute Daily reports for Sales Order Management.
5. Maintain Customer Master Data integrity (Winshuttle).
6.  Provide proactive communication to internal and external customers.
7. Support the organization by delivering excellent Customer Service and improve customer satisfaction.
8. Utilize research skills to troubleshoot customer issues.
9. Interface and close cooperation with regional business managers and their team members.
10. Handling of complaints from beginning till closure including Service Cloud processing.

What you bring to the role

• Minimum high school education degree.
• Available to work in a hybrid setting (minimum 3 days in the office).
• Preferably experience in an international environment.
• Preferably experience in oil and gas industry, chemicals or related industries.
• Experience in using Microsoft Windows applications and ERP Systems preferably SAP ECC, Service Cloud and OMP.

Competencies desired

• Excellent communication skills - accurate, polite, and competent
• Can work in a fast-paced environment with complex business scenarios.
• Customer and service-oriented attitude
• Pro-active team player with a can do and hands-on mentality.
• Fluent in English and Italian (including written and verbal skills). 

PLEASE NOTE: This is a temporary position, you will be offered a 6 month contrac with the option of prolonguation depending on business needs. 

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1799

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