Digital Workplace Engineer

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Digital Workplace Engineer is responsible for the hands-on engineering, administration, automation, and continuous improvement of Valvoline Global's enterprise endpoint environment. Working within the strategy, architecture, standards, and governance established by the Lead Digital Workplace Engineer, this role supports Windows, macOS, iOS/iPadOS, and Android devices through Microsoft Intune, Windows Autopilot, and related digital workplace technologies. The engineer owns assigned software deployments, patching, compliance monitoring, vulnerability remediation, policy-drift correction, incident resolution, documentation, and process improvement activities. The role supports a global employee population and partners with technical and operational teams to deliver secure, reliable, consistent, and supportable endpoint services.

How You Make an Impact (Job Accountabilities) 

Endpoint Engineering & Administration (25%)
•    Configure, deploy, monitor, troubleshoot, and maintain Windows, macOS, iOS/iPadOS, and Android endpoints in corporate-owned and BYOD scenarios using Microsoft Intune, Windows Autopilot, and related endpoint-management technologies.
•    Implement approved configuration profiles, compliance policies, application assignments, enrollment methods, device actions, and lifecycle processes.
•    Investigate device-health, enrollment, configuration, and policy issues and complete remediation or escalation in accordance with engineering standards.

Patching, Compliance & Vulnerability Remediation (20%)
•    Execute operating system, application, driver, and firmware patching activities; monitor deployment rings, compliance results, failures, and exception conditions.
•    Monitor endpoint compliance, configuration health, vulnerability findings, encryption status, and policy drift; perform approved remediation actions and escalate recurring or high-risk conditions.
•    Maintain accurate remediation records and contribute to compliance, vulnerability, and operational reporting.

Application Packaging & Delivery (20%)
•    Own the delivery and maintenance of assigned application packages under established engineering standards.
•    Create, test, document, deploy, and maintain Windows, macOS, and mobile application packages, including detection logic, requirements, dependencies, install and uninstall behavior, supersedence, user-experience testing, rollback, and retirement.
•    Investigate deployment failures and improve packaging quality, reliability, and supportability.

Automation & Continuous Improvement (15%)
•    Develop and maintain PowerShell scripts, Microsoft Graph integrations, workflow automations, dashboards, or AI-assisted operational capabilities that improve reliability and reduce manual effort.
•    Improve runbooks, knowledge articles, engineering documentation, monitoring, and repeatable support procedures.
•    Identify recurring work and failure patterns and recommend practical engineering improvements.

Incident, Problem & Change Support (10%)
•    Troubleshoot endpoint incidents and requests, collect and interpret diagnostics, maintain accurate ticket updates, and resolve or escalate issues based on severity and complexity.
•    Support P1/P2 incident response when assigned and contribute to root-cause analysis, problem management, and corrective-action activities.
•    Prepare and execute endpoint changes in accordance with established testing, change-control, communication, and rollback requirements.

Engineering Collaboration & Development (10%)
•    Work with the Lead Digital Workplace Engineer and peer engineers to execute platform roadmaps, modernization initiatives, service improvements, and technical standards.
•    Partner with Digital Workplace Operations, the Global Service Desk, Cyber Security, Identity and Access Management, Infrastructure, Service Management, regional support teams, and vendors.
•    Build technical depth across endpoint platforms and progressively take greater ownership of assigned technologies and engineering outcomes.

Primary Interactions
This role works regularly with the Lead Digital Workplace Engineer, Endpoint Platform Engineering, Digital Workplace Operations, the Global Service Desk, Cyber Security and GRC, Identity and Access Management, IT Service Management, Network and Infrastructure teams, regional support resources, business stakeholders, and external vendors. The engineer follows established standards, communicates work status and risk clearly, documents repeatable procedures, and escalates issues based on severity and technical complexity. Strong written and verbal English communication skills are required to support a global team and collaborate effectively across regions.

Measures of Success
Success in this role is demonstrated through consistent engineering execution, adherence to platform standards, and measurable improvement of endpoint services. Key indicators include:
•    Achievement of assigned endpoint compliance, patching, deployment, and vulnerability-remediation objectives.
•    Timely resolution or escalation of endpoint incidents, configuration issues, and deployment failures.
•    Successful delivery of assigned endpoint engineering initiatives and operational improvements.
•    Reduction in recurring incidents and manual effort through engineering improvements, documentation, and automation.
•    Creation and maintenance of reliable application packages, scripts, runbooks, knowledge articles, and support artifacts.
•    Consistent adherence to engineering standards, security controls, change processes, and operational procedures.
•    Positive contribution to endpoint reliability, security, compliance, service quality, and employee experience.
•    Continued development of technical expertise and increasing ownership of endpoint technologies and outcomes.

Financial Accountability
None/Routine. The role is expected to use assigned tools, licenses, and vendor resources responsibly and identify opportunities to reduce waste or improve operational efficiency.
Other Duties
Other duties and responsibilities may be assigned from time to time based on business and operational needs.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities) 

Education

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Equivalent technical education, certifications, military service, and relevant professional experience may be considered.

Work Experience

Required

• Minimum 5 years of progressive experience in endpoint engineering, endpoint administration, enterprise mobility, digital workplace engineering, systems administration, or a related infrastructure discipline.
• Hands-on experience administering Microsoft Intune, Windows endpoint management, software deployment, device compliance, and endpoint lifecycle management in an enterprise environment.
• Experience supporting Windows, macOS, iOS/iPadOS, and Android devices in corporate-owned and BYOD environments.
• Experience executing software deployments, application packaging, patching, configuration management, vulnerability remediation, and endpoint compliance activities.
• Experience troubleshooting endpoint technologies, analyzing logs and diagnostics, resolving incidents, and contributing to problem-management activities.
• Experience creating and maintaining technical documentation, knowledge articles, operational procedures, and engineering runbooks.
• Experience working within structured change-management, incident-management, and IT service-management processes.
• Demonstrated ability to independently deliver assigned engineering work while collaborating with lead engineers, service owners, support teams, vendors, and business stakeholders.
• Strong written and verbal English communication skills and the ability to work effectively in a global team environment.

Preferred

• Experience administering Microsoft Intune in a medium-to-large enterprise environment.
• Experience with application packaging and deployment engineering, including detection logic, requirements, dependencies, supersedence, rollback, and software lifecycle management.
• Experience with PowerShell, Microsoft Graph, workflow automation, low-code platforms, or AI-assisted operational tools.
• Experience with endpoint security technologies, vulnerability-management platforms, EDR/XDR solutions, endpoint analytics, and compliance programs.
• Experience supporting globally distributed organizations and remote-workforce environments.
• Experience with ServiceNow, operational reporting, dashboards, and service-management practices.

Technical Knowledge & Skills

Endpoint Platform Engineering

• Working-to-advanced knowledge of Microsoft Intune, including enrollment, configuration profiles, compliance policies, application assignments, device actions, RBAC concepts, and reporting.
• Strong Windows 11 administration and troubleshooting skills, with practical experience supporting macOS, iOS/iPadOS, and Android in enterprise environments.
• Understanding of endpoint provisioning, identity, device lifecycle management, deployment rings, patching, encryption, security baselines, vulnerability remediation, and policy-drift correction.
• Practical application-packaging and deployment skills across Windows, macOS, and mobile platforms.

Automation & Problem Solving

• Practical PowerShell or shell-scripting ability and experience developing safe, supportable automations.
• Interest or experience in Microsoft Graph, workflow automation, AI-assisted operations, monitoring, and proactive remediation.
• Ability to troubleshoot systematically, interpret logs and deployment results, identify root causes, and document effective corrective actions.
• Continuous-improvement mindset with the ability to identify repetitive work, recurring failures, and opportunities for automation.

Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate preferred.
• Microsoft Applied Skills or role-based training in Microsoft Intune desirable.
• Apple Certified IT Professional or comparable Apple platform certification preferred.
• ITIL Foundation, CompTIA Security+, or comparable endpoint, security, cloud, or automation certifications are beneficial.

Competencies Desired 

Service Management & Operational Discipline

• Ability to maintain accurate tickets and documentation, follow change controls, perform structured testing, and escalate high-risk or complex conditions promptly.
• Working knowledge of incident, problem, change, knowledge, configuration, and service-management practices.
• Ability to work within established engineering standards while exercising sound judgment and ownership of assigned outcomes.

Collaboration & Communication

• Strong written and verbal English communication skills, including the ability to create clear technical documentation, operational procedures, knowledge articles, and status updates for a global audience.
• Strong customer service, collaboration, learning agility, attention to detail, and ownership of assigned work.
• Ability to work effectively across engineering, operations, security, service-management, vendor, and business teams.

Working Conditions / Physical Requirements / Travel Requirements 

Environment, Health & Safety

Comply with all applicable Valvoline Global environment, health, and safety requirements and local Mexico requirements.

Physical Requirements / Work Environment

• Remote office environment with frequent computer and collaboration-tool use.
• May occasionally need to lift or move equipment weighing up to 30 pounds.
• May occasionally support scheduled changes, global coordination, or critical incidents outside normal business hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

• Up to 10% travel.
• Occasional domestic or international overnight travel may be required to support technology deployments, team collaboration, vendor engagements, or business operations.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2724