Customer Service Representative

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

To ensure seamless end-to-end customer service and order management by executing sales orders, resolving customer issues, and coordinating with internal teams. The role focuses on delivering excellent service to customers, ensuring compliance with trade and export requirements, and supporting process improvements for efficiency and customer satisfaction.

How You Make an Impact (Job Responsibilities)

• Lead end-to-end sales orders execution in SAP, including order confirmations, delivery follow-ups, and export documentation.
• Act as the primary contact for customers to manage inquiries, escalations, and service requests, ensuring resolution within agreed SLAs.
• Partner with Trade Compliance, Finance, and Supply Chain teams to ensure accuracy, compliance, and timely deliveries.
• Monitor key performance indicators (KPIs), identify issues, and propose improvements to enhance customer experience.
• Manage export orders and build strong relationships with customers and key stakeholders.
• Support Regional Centre of Excellence (COE) in cross-functional projects and business initiatives.
• Collaborate closely with Supply, Sales, and Logistics teams to align on customer demand and service execution.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• 3–5 years’ experience in customer service, order management, or supply chain roles, preferably in FMCG, logistics, or export environment.
• Proficiency with ERP systems (SAP preferred) and Microsoft Office (Excel, Word, Outlook).
• Strong understanding of order-to-cash (OTC) processes, trade compliance, and export documentation.
• Proven ability to manage escalations, resolve issues, and drive service improvements.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, multicultural, and cross-functional environment.
• French is a plus.

Competencies Desired

• Customer Focus – Committed to delivering superior service and building strong customer relationships.
• Accountability & Ownership – Takes responsibility for resolving issues and delivering results.
• Collaboration – Works effectively with internal teams and stakeholders to achieve common goals.
• Adaptability – Thrives in a changing environment and manages competing priorities.
• Problem-Solving & Decision Making – Analyses issues, identifies solutions, and makes sound recommendations.
• Attention to Detail – Ensures accuracy in orders, compliance, and documentation.

Working Conditions / Physical Requirements / Travel Requirements

• Working Conditions / Physical Requirements: remote
• Travel Requirements: 10%

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1770