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Customer Experience Enterprise Architect

Date:  Sep 30, 2025
Location: 

KY, US

Work Location Type: 
Description: 

Why Valvoline Global Operations?
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

 

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

 

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

 

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

 

Job Purpose

The Customer Experience Enterprise Architect (EA) is responsible to guide the enterprise through global digital transformation and optimization of initiatives while supporting the formulation of future strategy. The scope of activities includes helping the organization achieve targeted business outcomes related to revenue growth, optimizing costs and mitigating risks. This role is accountable for the portfolio of solutions supporting Customer Experience and Sales enablement including but not limited to DASH (Ecommerce) and Sales Force and ensuring that the technology stack and the platform are scalable and future ready. The EA works with business partners to understand their needs/requirements for new/changed functionality, identifies and presents new functionalities that can improve business efficiencies and cost savings and coordinates with IT colleagues on continuous improvement or cross-functional teams or business subject matter experts.

 

How You Make an Impact (Job Accountabilities)

  1. Manage and Plan the IT Portfolio:

Support Portfolio Modernization and Develop Roadmaps

    • Lead analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement.
    • Identify opportunities for rationalization/standardization of solutions based on the analysis.
    • Lead the development of an implementation plan for the digital enterprise architecture, based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams.

Support Solutions Delivery

    • Develop and apply standards and minimal viable architectures through the EA governance model. Clarify accountability and provide the focal point for agile, effective and efficient decision making.
    • Facilitate a collaborative relationship across architecture community, product management and product delivery teams.
    • Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market.
    • Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture.
  1. Formulate Strategy and Guide Execution:

Work with Business and Leadership Stakeholders to Develop Strategy

  • Understand the disruptive forces and the business’s economic and financial levers that are susceptible to digital transformation to effectively guide investment decisions.
  • Lead the analysis of business and operating models, market trends and the technology to determine their potential impact on the enterprise’s business strategy, direction and architecture to construct future- and current-state business models.

Connect Strategy to Execution

  • Facilitate business and IT alignment through a collaborative, supportive and consultative manner, driving the organization’s digital business strategies and balancing innovation and growth.
  • Translate and execute business strategy to achieve the organization’s targeted business outcomes by leading the development of an implementation roadmap for the digital enterprise architecture.
  • Provide viable options and visibility into execution issues.
  1. Relationships with Peers and Business stakeholders and other EA’s:
    • Identify and manage the relationship between people, processes, information, technology and other components of the enterprise.
    • Provide consultative advice to business leaders and other stakeholders on investment decisions about changes to business and operating model and how technology can enable it.
    • Lead and facilitate interaction with business leaders, product managers and product owners to make them understand the risks and implications of the product decision to organization.
  1. Facilitate Innovation:
    • Assess disruptive forces impacting the organization and identifies technology-enabled innovation opportunities that enables business strategy.
    • Scan emerging technologies and the business ecosystem for major disruptive technology and non-technology trends (trendspotting) that affect business. Provides practical advice and best practices to take advantage of new, or emerging, opportunities and successfully deliver the expected business outcomes.
    • Detail potential competitive threats from digital enterprises and other competition.
    • Track and applies innovative technologies, integrating them into the business and operating model to assess their potential; use agile and lean approaches to evolve and manage innovation.
    • Run pilots to create new products and services and integrate them into steady-state operations
  1. Bring Alignment Across Business and IT:
  • Lead analysis of the business’ future goals and future (and current) IT environment to detect critical deficiencies and recommend solutions for improvement to drive the business toward its targeted outcomes.
  • Identify organizational requirements for the resources, structures and cultural changes necessary to support the enterprise architecture.
  • Work with the Digital Director, Digital CEO leaders, solution architects and other IT leaders to find the right organizational design to drive business-outcomes.
  1. Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

 

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

  • Master’s or bachelor’s degree in business, computer science, computer engineering, system analysis or a related field of study, or equivalent experience.
  • Minimum 10+ years of business and/or IT experience required.
  • Preferred 10+ years of business experience in strategic and operations planning and/or business analysis.
  • Preferred 10+ years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment.
  • Preferred 10+ years of Enterprise Business process design and implementation.
  • Preferred 7+ years of Ecommerce, CRM, Enterprise Content Management and other digital tools
  • Preferred 5+ years of SAP Commerce Cloud (Hybris), S/4, HANA, Sales Force, DocuSign etc
  • Preferred 3+ S/4 Hana User Experience (UX) implementation process.
  • Preferred 2+ years integration experience with other process areas
  • Preferred 2+ years leadership experience on large enterprise implementation projects
  • Prefer global experience having worked and supported multiple regions

 

Competencies Desired

Ability to:

  • Work under broad direction and be a self-starter
  • Influence others, inside and outside of the organization
  • Build appropriate and effective business relationships
  • Make decisions which impact the success of assigned work (results, deadlines and budget).
  • Communicate effectively, both formally and informally
  • Develop a wider breadth of knowledge across the industry or business
  • Help define standards that others will apply
  • Facilitate collaboration between stakeholders who have diverse objectives
  • Analyze, design, plan, execute and evaluate work to time, cost and quality targets
  • Analyze requirements and advise on scope and options for continuous improvement
  • Advise on relevant standards, methods, tools and applications and make appropriate choices from alternatives
  • Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in systems, processes or procedures.
  • Select, adopt and adapt appropriate business analysis methods, tools and techniques, selecting appropriately from traditional or agile approaches.
  • Collaborate with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
  • Perform an extensive range and variety of complex technical and/or professional work activities.
  • Assess and evaluate risk
  • Demonstrate leadership
  • Take initiative to keep skills up to date and mentor colleagues.
  • Provide strategic perspective and alignment , lead governance efforts and architecture reviews and contribute to various methodologies in use.

 

Technical Skills:

  • Lead the technical direction during design and development processes by driving decisions and coordinating efforts.
  • Experience in data modelling for complex B2B, B2C business processes
  • Experience integrating Hybris with ERP (SAP), CRM (Salesforce) other legacy systems.
  • Experience in Salesforce applications/solutions (Sales, Service and Marketing clouds, CPQ and CLM) and integrated applications.
  • Experience working in Middleware technologies and analytical tools.
  • Experience in Spring framework including spring-core, springMVC, spring-ws, spring-data, spring-security.
  • Hands on experience in architecting/leading a highly scalable REST/SOAP web services based systems.
  • Solid knowledge of web technologies such as Java, J2EE (EJBs, servlets, JSP, Struts) Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, JavaScript and XML technologies.
  • Solid experience in SAP Business Technology Platform (SAP BTP) with excellent working knowledge in areas of cloud Application Programming Model, Security Authorization & Trust Management.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

 

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.


•    Email: Valvolineglobalcareers@valvolineglobal.com

 

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

 

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.


Requisition ID: 1795

 

Apply now »