Computer Technician - Bi-Lingual English/Spanish

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Careers for the Driven

Valvoline has a rewarding opportunity as a Computer Technician. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

The Computer Technician provide technical phone, email and chat support for proprietary software on multiple devices and platforms for Valvoline Instant Oil Change locations and Dash. Serves as the first point of contact for user support through phone, email, chat and or self-service, triages and respond to requests and route them to the appropriate personnel, as necessary.

How You’ll Make an Impact

• Serves as the initial contact for reporting technical issues, answering questions regarding upgrades, installations, and other software/hardware/network issues.
• Answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
• Works with customers to collect information about problems and lead customers through diagnostic procedures to determine the source issue. Alerts management to recurring problems and patterns of problems.
• Interacts with internal and external customers
• This role requires bi-lingual capabilities in English/Spanish

Education Required:

• High school diploma or equivalent; Bachelor’s Degree Preferred

Education Required:

• 1-2 years of customer service and/or technical support in a call center environment; technical support experience preferred

What will set you apart:

• Able to work independently as well as be a team player
• Excellent computer and written/verbal communications skills
• Be intuitive, have great follow through skills as well as Hardware/software troubleshooting abilities.
• Must be able to deal effectively with all types of internal/external customers

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

 Requisition ID: 948