Supervisor Customer Service II

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

Process and supervise all administrative activities to support the specified Valvoline Global business unit, and internal/external customers for one or more of the following functional areas: Order Entry and Invoicing, Accounts Receivable, DASH and/or E-business support. Position is an escalation point for inquiries or concerns that cannot be handled by a Customer Service Representative. Act as a solution-driven intermediary between customer service, the supply chain, and the commercial team. This position reports to the Customer Service manager Europe.

How You Make an Impact

1.    Monitor and supervise the sales order process for the Customer Service team which includes orders, corrections, returns and other items and secures adequate working procedures are used in transactions. And therefore, ensures the execution of all European sales orders
   2.    Be a point of escalation for orders, account issues or customer inquiries that cannot be handled by a
   CSR. Work directly with sales, operations or supply chain to address issues and solve them as soon as possible ensuring that communication on solution is sent to our customers.
   3.    Be a point of contact for process changes and manage implementation to the team. Monitoring transaction flow to ensure the best use of resources and identify areas of improvement; this includes monitoring communication tools, SAP transactions and Salesforce reports.
   4.    Monitor reports for order accuracy and process compliance, generate when required reports for sales order management regularly.
   5.    Implement and manage the onboarding process for new customers to ensure that new Valvoline customers have an excellent first impression of our company and that all their needs and questions are addressed before their first order is shipped.
   6.    Monitor accounts receivables process and attending on a regular base in Credit Review meetings
   7.    Set goals and conduct performance reviews in close cooperation with Customer Service manager

What You Bring to the Role

Education
Bachelor level

Work Experience

Supervising/Managing People for a minimum of 5 years

Customer Service Experience for a minimum of 5 years

Licenses and Certifications
Relevant licenses and certifications on e.g. skills and languages.

Knowledge, Skills, and Competencies
Experience with or knowledge of SAP or other ERP system Salesforce Ability to manage multiple ERP systems

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1881 #LI-KT1