Customer Service Representative (German speaking)

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Careers for the Driven

Valvoline has a rewarding opportunity as a highly motivated and experienced Customer Service Representative that speaks German.

The Customer Service Representative is the first point of contact in the after sales process for Valvoline Europe customers. In this role, you will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You will deal with customer complaints in an effective and professional matter to ensure and improve the customer satisfaction. The person in this role will be expected to have excellent customer relationship and communication skills and can engage with, and influence both external and internal customers and stakeholders.

This position reports to the Customer Service Supervisor.

Specific responsibilities and activities:

• Order management: customer’s order receipt, order entry, orders processing and follow up through the whole process
• Instruct and liaise with warehouses, production facilities and carriers to prepare and arrange the shipment of goods
• Execute Daily reports for Sales Order Management
• Maintain Customer Master Data integrity
• Respond to customer product inquiries, requests and satisfaction issues
• Utilize research skills to troubleshoot customer issues
• Provide proactive communication to internal and external customers
• Interface and close cooperation with regional business managers
• Support the organization by delivering excellent Customer Service and improve customer satisfaction

Candidate profile

In order to be successful in this role you will need to have or be:

• At least two years of experience in a similar role in an international environment
• Experienced in using Microsoft Windows applications and ERP Systems preferably SAP
• Customer and service-oriented attitude
• Pro-active team player with a can do and hands-on mentality
• Detail oriented and have strong problem-solving skills
• Flexible and welcome change/improvements
• Can work in a fast-paced environment with complex business scenarios
• Excellent communication skills – accurate, polite and competent
• Fluent in German and English (including written and verbal skills).
• Additional knowledge of different languages is a benefit.

What kind of team will you be joining?

You will join a small team, consisting of supply chain professionals with already long-term experience within the organization, as well as relative new joiners. Committed to deliver to our stakeholders against the highest quality standards. A team that continuously is looking to improve processes.

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

 Requisition ID: 598