Customer Service Representative

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

We have a fantastic opportunity for a Customer Service Representative to join our team in Baulkham Hills.

In this role you will ensure that you perform your duties in an efficient and timely manner. This includes answering phone calls and emails, processing orders and transactions, responding to customer questions and complaints, resolving issues, and answering questions about Valvoline products or services.

How You Make An Impact (Job Accountabilities) 

• Answering inbound phone calls and providing phone support for the business including providing price and availability of stock to customers

• Providing first resolution customer service to Valvoline’s customers

• Retrieving PO’s and uploading invoices to customer portals as required

• Responding to email orders and enquiries from customers in a timely manner

• Offering current promotions to customers to increase product range

• Processing sales accurately and liaising with branch customer service, warehouses, accounts team, sales team, and technical teams

• Assisting customers to determine the ETA of orders and delivery

• Processing distributor and normal credits in a timely manner

• Price variation request (PVR) processing for the company, override orders and second approval for pricing daily

• Data entry for stock take count sheets and variance updates

What You Bring to the Role 

• Minimum 2 years of customer service experience

• Great communication and organisation skills

Competencies Desired 

• A proactive and positive attitude with the ability to use initiative 

• High attention to detail and ability to complete multiple tasks simultaneously 

• The ability to quickly reach an understanding of customers’ requirements and provide a solution accordingly

• Previous phone-based customer service experience will be highly regarded

• Ability to function constructively within a team environment

• A strong work ethic with a dedicated sense of achievement

• The ability to be computer savvy, including proficiency in Microsoft Office applications, particularly Word and Excel

Benefits Of Joining The Valvoline Team 

• Competitive Remuneration Package: Generous base salary + 12% super + bonus incentive program & 20% annual leave loading

• Wellbeing: 2 paid wellness days per year & access to our Employee Assistance Program

• Recognition Programs: Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly

• Endless Opportunities: Global career opportunities, ongoing training & development & access to LinkedIn Learning

Additional Information

• Applicants should submit a current resume and cover letter

• The successful candidate must complete a pre-employment medical assessment and undergo background/criminal history checks for any items which may be relevant to the duties of the role

• Applicants must be authorised to work in Australia, and must live in the geographical location of the position

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2235