Customer Service Representative

In this role, you will be responsible for:  

• Answering inbound phone calls and providing phone support for the business including providing price and availability of stock to customers. 
• Providing first resolution customer service to Valvoline’s customers.
• Retrieving PO’s and uploading invoices to customer portals as required.
• Responding to email orders and enquiries from customers in a timely manner.
• Offering current promotions to customers to increase product range.
• Processing sales accurately and liaising with branch customer service, warehouses, accounts team, sales team, and technical teams. 
• Assisting customers to determine the ETA of orders and delivery.
• Processing distributor and normal credits in a timely manner.
• Price variation request (PVR) processing for the company, override orders and second approval for pricing daily.
• Data entry for stock take count sheets and variance updates

To be successful, you will have:

• Minimum 2 years of customer service experience
• Great communication and organisation skills
• A proactive and positive attitude with the ability to use initiative 
• High attention to detail and ability to complete multiple tasks simultaneously 
• The ability to quickly reach an understanding of customers’ requirements and provide a solution accordingly.
• Previous phone-based customer service experience will be highly regarded
• Ability to function constructively within a team environment
• A strong work ethic with a dedicated sense of achievement.
• The ability to be computer savvy, including proficiency in Microsoft Office applications, particularly Word and Excel.

Benefits of Joining the Valvoline Team:

• Competitive Remuneration Package: Generous base salary + super 
• Wellbeing: Access to our Employee Assistance Program 

Additional Information:

• Applicants should submit a current resume and cover letter
• The successful candidate must complete a pre-employment medical assessment and undergo background/criminal history checks for any items which may be relevant to the duties of the role
• Applicants must be authorised to work in Australia, and must live in the geographical location of the position